Certified Pharmacy Technician
About The Position
In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties according to company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians in using pharmacy systems and cashiers in operating pharmacy cash registers. The technician models and delivers a distinctive, positive customer experience. The position supports prescription processing and dispensing, pharmacy workflow, inventory management, clerical tasks, customer service, and clinical services as assigned. The technician reports prescription errors immediately, follows pharmacy quality and dispensing policies, maintains relationships with healthcare providers, and keeps the Pharmacy Department stocked, clean, and orderly. The technician earns and maintains PTCB certification through the designated training program and/or any state-required certification or registration. Training, requested learning assignments, continuing education, and ongoing development of healthcare and pharmacy knowledge are also part of the role.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under supervision in the practice of pharmacy in accordance with state, federal, and company policies.
- Use pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is entered correctly.
- Fill prescriptions by retrieving, counting, and pouring medications; verify the medication is correct and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Report prescription errors immediately and follow company procedures related to pharmacy errors and the Quality Improvement Program.
- Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register related sales on an assigned cash register and collect and handle cash as required.
- Assist customers in locating over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
- Maintain knowledge of asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
- Assist with clinical services as required, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with local medical professionals and healthcare organizations through provider outreach and detailing.
- Maintain adequate supplies and ensure the Pharmacy Department is clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions.
- Model and share customer-service practices, including courtesy, proactive assistance, identifying customer needs, and helping until customers are satisfied.
- Develop strong relationships with valuable customers.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend training, complete learning assignments requested by the manager, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
