Certified Pharmacy Technician

Walgreens•Hoover, AL

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. A PTCB-certified technician may also assist and coach pharmacy technicians in pharmacy-system operations and cashiers in operating pharmacy cash registers. The technician models and delivers a distinctive, helpful customer experience. The technician engages customers and patients, provides assistance with products and services, resolves issues, answers questions, and helps customers locate over-the-counter products. Under pharmacist supervision, the technician enters and verifies patient and drug information, retrieves and counts medications, fills prescriptions, checks for possible interactions, reports prescription errors, and follows dispensing and quality-improvement procedures. The role supports pharmacy workflow, handles appropriate phone calls, processes manual third-party claims, performs clerical work, and registers sales and handles cash. Additional duties include supporting inventory management, shipment handling, asset protection, and pharmacy cleanliness and organization. The technician may assist with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, healthcare clinics, and external providers. The role also supports relationships with local healthcare providers and community organizations through outreach. The technician completes assigned training and continuing education, maintains pharmacy and healthcare knowledge, and follows company policies while maintaining respectful coworker relationships.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not already held.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision in the practice of pharmacy and perform other Pharmacy Department duties according to applicable regulations and company policies.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Retrieve, count, and pour medications; verify prescriptions and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately and follow company error-reporting and Quality Improvement Program procedures.
Follow Good Faith Dispensing policies during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Engage customers and patients, answer questions, resolve issues, offer assistance, and help locate products.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset-protection techniques and file claims for Rx merchandise overages, shortages, order errors, and damaged goods.
May assist pharmacists with clinical services, including collecting and properly labeling patient blood or urine samples.
Assist with coordination of clinical services, Walgreens healthcare clinics, and external providers.
Support relationships with local medical providers and conduct outreach to healthcare and community groups and facilities.
Keep the Pharmacy Department stocked with supplies and clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete requested PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
If PTCB certified, assist and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy cash-register operations.