Certified Pharmacy Technician - Outreach

AnewHealth•OH - Remote, OH

11d•Remote

About The Position

AnewHealth is hiring a Certified Pharmacy Technician to support patients through pharmacy services in its Patient Care Center of Excellence. The role involves phone-based work in a closed-door pharmacy setting, communicating with patients, doctors, facilities, pharmacists, and other medical professionals. Technicians use multiple pharmacy software systems and support different stages of patient care, with duties that may change according to organizational needs. This is a remote position in a fast-paced, high-volume environment. The technician provides customer service, processes prescription information, supports patient onboarding and medication profile maintenance, and resolves patient-care issues. The position is full-time, averaging 40 hours per week, with availability outside normal business hours on an ad-hoc basis. Schedules may be adjusted to meet organizational needs.

Requirements

High school diploma or GED.
Current certification through the Pharmacy Technician Certification Board (PTCB) or National Health Association (NHA), which must be maintained.
Maintain pharmacy technician registration with the State Board of Pharmacy.
Be at least 18 years of age.
Prior experience in a pharmacy setting.
Ability to work in an office-based or remote setting that requires sitting at a desk 90% of the time.
Comfort working in a phone-based environment.
Ability to work independently; self-motivated and goal-oriented.
Ability to use computer equipment, technology, and multiple software programs to receive medication authorizations, clarifications, and transfers.
Exceptional customer service skills when addressing the needs of doctors’ offices, pharmacists, and patients by phone.
Thorough drug knowledge and pharmacy billing knowledge.
Knowledge of appropriate prescription intake, clarification, and transfer processes, with clear written and verbal communication.
Strong prioritization and organizational skills.
Ability to maintain a high degree of confidentiality.
Passion for helping people and enriching their lives.
Ability to think critically and document pertinent details in a manner compliant with state and federal regulations.
Ability to commute to multiple site locations within the assigned territory.
Ability to work extended hours as needed and be available outside normal business hours on an ad-hoc basis.

Responsibilities

Provide an exceptional customer service experience in a phone-based environment.
Enter high volumes of data and process prescription information accurately and efficiently.
Use drug knowledge to receive prescription authorizations, clarifications, and transfers.
Perform claim adjudication and auditing duties, including prior authorizations, billing, and eligibility checks, and make outbound calls to patients as needed.
Work through current case queues to resolve patient-care issues.
Act as a liaison between clinical pharmacists and other medical professionals on behalf of patients.
Partner with technicians and pharmacists to successfully onboard new patients.
Maintain patient records with attention to detail and confidentiality.
Retrieve prescription information accurately and verify it through calls to doctors.
Place welcome calls to newly onboarded patients and establish a trusted point of contact.
Call patients to create, maintain, or update medication profiles.
Provide backup support during periods of higher patient call volume.
Assist patients with questions over the phone.
Work effectively in a high-volume, fast-paced environment supporting a nationwide patient base.
Embody AnewHealth’s Core Values in communications and interactions.
Perform other duties as assigned.