Certified Pharmacy Technician

Walgreens•New Braunfels, TX

19d

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties according to Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while providing a distinctive and helpful customer experience. A PTCB-certified technician may also assist with and coach pharmacy technicians in operating pharmacy systems and cashiers in using pharmacy cash registers. Under pharmacist supervision, the technician enters and verifies prescription information, retrieves and counts medications, checks for possible interactions, supports pharmacy workflow, reports errors, and follows dispensing and quality-improvement policies. Other duties include customer service, cash-register transactions, third-party claim corrections, inventory handling, pharmacy maintenance, and clerical support. The technician may assist with clinical services, specimen collection and labeling, and outreach to local health care providers and community groups. The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, completes assigned training and continuing education, and maintains current healthcare and pharmacy knowledge. The role requires fluency in reading, writing, and speaking English, except in Puerto Rico, and willingness to work a flexible schedule that includes evenings and weekends.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist, under direct supervision, with the practice of pharmacy in accordance with state, federal, and Company policies.
Use pharmacy systems to obtain patient and drug information, enter information correctly, and process prescriptions.
Fill prescriptions by retrieving, counting, and pouring medications, verifying the medicine, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately and follow Company policies and procedures for pharmacy errors and the Quality Improvement Program.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Register related sales on the assigned cash register and collect and handle cash as required.
Greet customers and patients, offer assistance, resolve customer issues, answer questions, and help customers locate over-the-counter products.
Model customer-service best practices and develop relationships with valuable customers.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Assist with inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinating clinical services with Walgreens healthcare clinics and external providers.
Assist the Pharmacy Manager and Staff Pharmacist with relationships and outreach to local medical providers and community organizations.
Maintain the Pharmacy Department’s supplies and ensure the area is clean, neat, and orderly.
Maintain respectful relationships with coworkers, comply with Company policies and procedures, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, complete PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.