Certified Pharmacy Technician

Walgreens•West Allis, WI

About The Position

Assists the pharmacist, under direct supervision and in accordance with state and federal regulations and company policies, with pharmacy practice and other Pharmacy Department duties. Uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, may assist and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy-register operations. Models and delivers a distinctive customer experience while supporting prescription processing, workflow, inventory, clinical services, and pharmacy operations. The role requires English fluency (except in Puerto Rico) and willingness to work a flexible schedule, including evenings and weekends. The position remains open until filled. Compensation depends on factors including geography, skills and abilities, education, and experience.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise earned.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions; model customer-service best practices and develop relationships with valuable customers.
Assist the pharmacist in pharmacy practice in accordance with state and federal regulations and company policy; review and comply with the Walgreen Co. Pharmacy Code of Conduct.
Enter patient and drug information into pharmacy systems, ensure accuracy, retrieve, count, and pour medications, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; immediately report prescription errors and follow company error-reporting and Quality Improvement Program policies.
Follow the company's Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register related sales, collect and handle cash, and assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription-service claims promptly and efficiently, and perform clerical duties assigned by the Pharmacy Manager.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; maintain knowledge of asset-protection techniques and file claims for Rx merchandise overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with the local medical community through provider outreach and other community forums.
Maintain the Pharmacy Department's supplies and ensure it is clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete assigned special projects and tasks.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete manager-requested PPLs, earn continuing-education credits, and maintain knowledge and skills in healthcare and pharmacy.