Certified Pharmacy Technician

Walgreens•Norfolk, VA

10h

About The Position

Assists the pharmacist, under direct supervision and in accordance with state and federal regulations and company policies, with the practice of pharmacy and other Pharmacy Department duties. Uses pharmacy systems to obtain patient and drug information and process prescriptions. A PTCB-certified technician may also assist with and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers. The role models and delivers a distinctive customer experience while supporting pharmacy operations, prescription processing, inventory management, clinical services, and department upkeep. The technician earns and maintains PTCB certification through the designated training program and/or any state-required certification or registration, attends requested training, completes assigned PPLs, obtains continuing education credits, and keeps current with developments in healthcare and pharmacy. The position requires fluency in reading, writing, and speaking English, except in Puerto Rico, and willingness to work a flexible schedule that includes evenings and weekends.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
PTCB certification through the designated training program and/or state-required certification or registration; otherwise, PTCB certification is required as a condition of promotion to senior technician.
Comply with applicable state and federal regulations and company policies and procedures.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Engage customers and patients by greeting them, offering assistance, resolving issues, answering questions, and providing help with products and services.
Model customer-service best practices, build relationships with valuable customers, and assist customers in locating over-the-counter products when possible.
Assist the pharmacist in pharmacy practice in accordance with state, federal, and company requirements; comply with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Use pharmacy systems to enter and verify patient and drug information, fill prescriptions by retrieving, counting, and pouring medications, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; report prescription errors immediately and follow company error-reporting and Quality Improvement Program procedures.
Register related sales on the assigned cash register and collect and handle cash as required.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely and efficient manner and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; identify and file claims for overages, shortages, order errors, and damaged prescription-drug goods.
Assist with clinical services when required, including collecting and properly labeling blood or urine samples, and coordinate with pharmacy staff, Walgreens healthcare clinics, and external providers.
Support relationships with local medical providers through detailing and outreach to healthcare groups, retirement homes, nursing homes, and other forums.
Maintain adequate supplies and keep the Pharmacy Department clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, complete PPLs, obtain continuing education credits, and maintain healthcare and pharmacy knowledge and skills.