Certified Pharmacy Technician

Walgreens•Sidney, OH

19d

About The Position

Assists the pharmacist, under direct supervision and in accordance with state and federal regulations and Company policies, with pharmacy practice and other Pharmacy Department duties. Uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, may assist and coach pharmacy technicians in using pharmacy systems and cashiers in operating pharmacy cash registers. Models and delivers a distinctive, delightful customer experience. The position also supports pharmacy operations, inventory management, clinical services, relationships with the local medical community, and department upkeep. Earns and maintains PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earns PTCB certification as a condition of promotion to senior technician. Attends requested training, completes PPLs, earns continuing education credits, and maintains knowledge of healthcare and pharmacy developments.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, PTCB certification is required as a condition of promotion to senior technician.

Nice To Haves

Six months of retail experience preferred.
Prior Walgreens work experience preferred.
Good math skills for accurately counting, measuring, and weighing medications preferred.
Good computer skills preferred.
Knowledge of store inventory control preferred.
PTCB certification preferred.

Responsibilities

Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions.
Model customer-service best practices and build relationships with valuable customers.
Assist the pharmacist with pharmacy practice under supervision and in accordance with applicable regulations and company policies.
Review and comply with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Use pharmacy systems to enter and verify patient and drug information; retrieve, count, and pour medications; verify medicines; and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error policies and the Quality Improvement Program.
Register related sales on the assigned cash register and collect and handle cash as required.
Assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection practices and file claims concerning pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local healthcare providers through medical-provider detailing and outreach to health groups and care facilities.
Keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete special assignments and other assigned tasks.
Earn and maintain required PTCB certification or state-required certification or registration; attend training, complete PPLs, earn continuing education credits, and maintain pharmacy and healthcare knowledge.