Certified Pharmacy Technician

Walgreens • Flagstaff, AZ

27d • $19 - $26

About The Position

Assists the pharmacist, under direct supervision and in accordance with state and federal regulations and company policies, in the practice of pharmacy and in other Pharmacy Department duties. Uses pharmacy systems to obtain patient and drug information and process prescriptions. A PTCB-certified technician may also assist and coach pharmacy technicians and cashiers in using pharmacy systems and pharmacy cash registers. The role models and delivers a distinctive, helpful customer experience.

The technician supports pharmacy operations by entering patient and drug information, filling prescriptions, assisting with workflow and scheduling, reporting prescription errors, processing claims, handling appropriate calls, and supporting inventory and department upkeep. The position also includes customer service, assistance with clinical services when required, outreach to the local medical community, and ongoing training and professional development. The role requires a flexible schedule, including evenings and weekends.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet and assist customers and patients, resolve issues, answer questions, and apply customer-service best practices.
• Build relationships with valuable customers and model courteous, proactive service for team members.
• Assist the pharmacist in the practice of pharmacy under supervision and comply with applicable laws, the Pharmacy Code of Conduct, company policies, and Good Faith Dispensing requirements.
• Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
• Retrieve, count, and pour pharmaceutical drugs; verify medications and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors and follow company error-reporting and Quality Improvement Program procedures.
• Register sales on the assigned cash register and collect and handle cash as required.
• Help customers locate over-the-counter products when possible.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
• Support inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; maintain knowledge of asset-protection techniques and file claims for shipment discrepancies or damaged prescription drugs.
• May assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Help maintain relationships with local medical providers and conduct outreach to healthcare groups and care facilities to support growth opportunities.
• Maintain adequate supplies and keep the Pharmacy Department clean, neat, and orderly.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend requested training, complete PPLs, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed