Certified Pharmacy Technician

Walgreens • Richardson, TX

1d • $18 - $24

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians and cashiers in operating pharmacy systems and pharmacy cash registers. The technician models and delivers a distinctive and delightful customer experience.

The position supports pharmacy operations by entering patient and drug information, filling prescriptions, checking for possible interactions, assisting with workflow and scheduling, reporting prescription errors, handling sales and cash, managing inventory, processing manual claims, and performing clerical and other assigned duties. It may include supporting clinical services, coordinating with healthcare providers, and maintaining pharmacy cleanliness and supplies.

The technician attends training, completes assigned learning modules, earns continuing education credits, and maintains healthcare and pharmacy knowledge. PTCB certification is earned and maintained through the designated training program and/or state-required certification or registration; otherwise, it is required as a condition of promotion to senior technician.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evening and weekend hours.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Assist the pharmacist under supervision in the practice of pharmacy in accordance with state, federal, and company policies.
• Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
• Retrieve, count, and pour pharmaceutical drugs, verify medications, and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
• Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
• Register related sales on the assigned cash register and collect and handle cash as required.
• Assist customers in locating over-the-counter products when possible, resolve customer issues, and answer questions.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
• Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
• Use asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
• May assist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
• Help maintain relationships with local medical and healthcare communities through provider detailing and outreach.
• Maintain the Pharmacy Department’s supplies, cleanliness, and orderly appearance.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Attend training, complete requested PPLs, acquire continuing education credits, and maintain pharmacy and healthcare knowledge.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn it as a condition of promotion to senior technician.
• Model customer-service best practices, including greeting customers, offering proactive assistance, identifying needs, and providing service until they are satisfied.
• If PTCB certified, assist and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed