Certified Pharmacy Technician

Walgreens•Glastonbury, CT

30d•$19 - $26

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties according to company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy registers. The technician models and delivers a distinctive, delightful customer experience. The role supports prescription processing and dispensing, pharmacy workflow, customer service, inventory management, clerical work, and pharmacy department upkeep. It may also support clinical services and outreach to the local medical community. The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, completes assigned training and continuing education, and maintains knowledge of developments in healthcare and pharmacy.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under supervision in the practice of pharmacy in accordance with applicable state, federal, and company policies.
Use pharmacy systems to enter patient and drug information, process prescriptions, retrieve and count medications, verify prescriptions, and check for possible interactions.
Assist the pharmacist in scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products and resolve customer issues or questions.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Assist with pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist pharmacy leadership with relationships and outreach to local medical professionals and health groups, including physicians, nurses, retirement homes, and nursing homes.
Maintain the Pharmacy Department's supplies, cleanliness, and orderly appearance.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend requested training, complete PPLs, obtain continuing education credits, and maintain pharmacy and healthcare knowledge and skills.
If PTCB certified, assist and coach pharmacy technicians in pharmacy system operations and cashiers in pharmacy register operations.
Provide a positive customer experience by greeting and assisting customers, demonstrating customer-service best practices, and developing relationships with valuable customers.