Certified Pharmacy Technician

Walgreens•Walnut Creek, CA

About The Position

In accordance with state and federal regulations, assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. Uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. Models and delivers a distinctive and delightful customer experience. Under pharmacist supervision, supports pharmacy operations by entering patient and drug information, filling prescriptions, helping maintain workflow, reporting prescription errors, complying with dispensing and quality policies, handling register sales and cash, processing manual third-party claims, answering calls that do not require a pharmacist, and assisting with inventory and shipment management. May assist with clinical services, including collecting and labeling patient samples, and coordinating services with Walgreens clinics and external providers. Also supports relationships with local medical providers and community organizations and helps keep the Pharmacy Department stocked, clean, and orderly. Completes assigned training and continuing education, maintains healthcare and pharmacy knowledge, and earns and maintains PTCB certification through the designated training program and/or state-required certification or registration. Must be fluent in reading, writing, and speaking English, except in Puerto Rico. The role requires willingness to work a flexible schedule, including evenings and weekends. The position remains open until filled. Compensation depends on factors including geography, skills and abilities, education, and experience. Benefits information is available at jobs.walgreens.com/benefits.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision and in accordance with state, federal, and Company policies and procedures.
Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy-register operations.
Engage customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
Develop relationships with valuable customers and support relationships with local medical providers and community organizations.
Enter patient and drug information, retrieve, count and pour medications, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors and follow Company error-reporting and Quality Improvement Program policies.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Register sales on the assigned cash register and collect and handle cash as required.
Assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Assist with inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription-drug goods.
May assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinating clinical services with Walgreens clinics and external providers.
Help maintain good relationships with the local medical community through provider outreach and other community forums.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with Company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete requested PPLs, obtain continuing education credits, and maintain relevant healthcare and pharmacy knowledge.