Certified Pharmacy Technician

Walgreens•Denton, TX

22h

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties in line with Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians and cashiers in using pharmacy systems and pharmacy cash registers. The technician models and delivers a distinctive customer experience while supporting pharmacy operations, inventory management, clinical services, and department upkeep. The position includes customer service, prescription processing, cash handling, clerical work, inventory activities, and coordination with pharmacists and other healthcare providers. The technician must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration, attend assigned training, complete requested PPLs, and maintain relevant healthcare and pharmacy knowledge.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under supervision in the practice of pharmacy in accordance with state, federal, and company policies.
Use pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is entered correctly.
Retrieve, count, and pour pharmaceutical drugs; verify medication accuracy and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error and Quality Improvement Program policies.
Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required.
Engage customers and patients, offer assistance, resolve issues, answer questions, and provide help locating over-the-counter products.
Model customer-service best practices and develop relationships with valuable customers.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual claims for third-party prescription programs in a timely and efficient manner and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use company asset-protection techniques and file claims for warehouse overages, shortages, order errors, or damaged prescription-drug goods.
Assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples when required.
Help coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Support relationships with the local medical community through provider outreach and detailing to healthcare groups, retirement homes, nursing homes, and other forums.
Maintain adequate supplies and help keep the Pharmacy Department clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete manager-requested PPLs, acquire continuing education credits, and maintain healthcare and pharmacy knowledge.