Certified Pharmacy Technician
About The Position
In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties in line with Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers. The technician models and delivers a distinctive, helpful customer experience. The position supports prescription processing and dispensing, workflow coordination, customer service, cash register transactions, telephone inquiries, third-party claims, inventory management, and pharmacy upkeep. It may also support clinical services and outreach to the local medical community. The technician follows applicable laws, the Walgreen Co. Pharmacy Code of Conduct, Good Faith Dispensing policy, and company procedures for reporting prescription errors and participating in the Quality Improvement Program. The technician earns and maintains PTCB certification through the designated training program and/or any state-required certification or registration. Otherwise, PTCB certification is required as a condition of promotion to senior technician. The role also includes required training, continuing education, and maintaining knowledge of healthcare and pharmacy developments.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evening and weekend hours.
- Must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, PTCB certification is required as a condition of promotion to senior technician.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under supervision in the practice of pharmacy and perform other Pharmacy Department duties in accordance with state, federal, and company requirements.
- Use pharmacy systems to enter patient and drug information and process prescriptions accurately.
- Fill prescriptions by retrieving, counting, and pouring medications, verifying the medication, and checking for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
- Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
- Register related sales, handle cash as required, and help customers locate over-the-counter products.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims in a timely manner and perform assigned clerical duties.
- Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, or damaged prescription drugs.
- May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
- Help maintain relationships with local medical professionals and healthcare organizations through provider outreach and detailing.
- Help keep the Pharmacy Department stocked, clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification and/or state-required certification or registration, attend requested training, complete PPLs, acquire continuing education credits, and maintain pharmacy and healthcare knowledge.
- Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
- Develop strong relationships with valuable customers.
- If PTCB certified, assist and coach pharmacy technicians in pharmacy system operations and cashiers in pharmacy register operations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
