Certified Pharmacy Technician
About The Position
In accordance with state and federal regulations and under the pharmacist’s direct supervision, the Certified Pharmacy Technician assists with the practice of pharmacy and other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, the technician also assists and coaches pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. The technician models and delivers a distinctive, delightful customer experience. The technician engages customers and patients, resolves issues, answers questions, and builds relationships with valuable customers. Operational duties include entering patient and drug information, filling prescriptions, supporting pharmacy workflow, reporting errors, handling sales and calls, processing manual claims, assisting with inventory management, and supporting clinical services when required. The role also helps maintain the Pharmacy Department and relationships with local healthcare providers. The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, attends required training, completes assigned learning activities, earns continuing education credits, and maintains current healthcare and pharmacy knowledge.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under direct supervision with the practice of pharmacy and other Pharmacy Department duties in compliance with state, federal, and company requirements.
- Use pharmacy systems to obtain patient and drug information and process prescriptions; ensure information is entered correctly.
- If PTCB certified, assist and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers.
- Greet and assist customers and patients, resolve issues, answer questions, model customer-service practices, and develop relationships with valuable customers.
- Retrieve, count, and pour pharmaceutical drugs; verify medicines and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error and Quality Improvement Program procedures.
- Follow the company Good Faith Dispensing policy during applicable prescription-dispensing activities.
- Register sales on the assigned cash register and collect and handle cash as required; assist customers in locating over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
- Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection techniques and file claims for shipment overages, shortages, errors, or damaged prescription drugs.
- As required, assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with the local medical community through provider detailing and outreach to healthcare groups and facilities.
- Help keep the Pharmacy Department stocked, clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend training, complete manager-requested PPLs, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
