Certified Pharmacy Technician
About The Position
In accordance with state and federal regulations, assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. Uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists and coaches pharmacy technicians in pharmacy system operations and cashiers in pharmacy register operations. Models and delivers a distinctive, delightful customer experience. The role supports prescription processing and filling, pharmacy workflow, customer service, cash handling, claims processing, inventory management, clinical services, and pharmacy department upkeep. It also includes developing relationships with the local medical community, completing assigned tasks, and maintaining required training and certification.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions.
- Model and share customer service best practices and develop strong relationships with valuable customers.
- Assist the pharmacist in the practice of pharmacy in accordance with state, federal, and company policies; comply with the Walgreen Co. Pharmacy Code of Conduct.
- Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify medication accuracy; and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Report prescription errors immediately and follow company error policies and the Quality Improvement Program.
- Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register related sales, collect and handle cash, and assist customers in locating over-the-counter products.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims in a timely manner and perform assigned clerical duties.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; maintain knowledge of asset protection techniques and file claims for shipment discrepancies or damaged prescription drugs.
- May assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Assist Pharmacy Manager and Staff Pharmacist in maintaining relationships with local medical professionals and community health organizations through provider detailing and outreach.
- Maintain the Pharmacy Department's supplies and ensure it is clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend requested training, complete PPLs, acquire continuing education credits, and maintain knowledge of developments in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
