Certified Pharmacy Technician

Walgreens•Louisville, KY

About The Position

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. Uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. Models and delivers a distinctive and delightful customer experience. The role includes customer service, prescription processing, pharmacy workflow support, cash handling, clerical work, inventory management, and assistance with clinical services. The technician works under pharmacist supervision and complies with applicable laws, the Walgreen Co. Pharmacy Code of Conduct, Good Faith Dispensing requirements, and Company policies and procedures. The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, attends training, completes assigned PPLs, acquires continuing education credits, and maintains knowledge and skills in healthcare and pharmacy. Must be fluent in reading, writing, and speaking English, except in Puerto Rico. Requires willingness to work a flexible schedule, including evenings and weekends.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise obtained.
Comply with applicable state and federal regulations and Company policies and procedures.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions to support a positive customer experience.
Model and share customer service best practices, build relationships with valuable customers, and help customers locate over-the-counter products.
Assist the pharmacist in the practice of pharmacy under supervision and in accordance with state, federal, and Company policies.
Review and comply with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Use pharmacy systems to enter and verify patient and drug information; retrieve, count, and pour medications; verify medicines; and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow Company error-reporting and Quality Improvement Program procedures.
Register related sales on the assigned cash register and collect and handle cash as required.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform clerical duties as assigned.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply Company asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate clinical services with Walgreens healthcare clinics and external providers.
Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with local medical professionals and conducting outreach to health groups and care facilities.
Maintain adequate supplies and ensure the Pharmacy Department is clean, neat, and orderly.
Maintain respectful relationships with coworkers, comply with Company policies and procedures, and complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete manager-requested PPLs, acquire continuing education credits, and maintain pharmacy and healthcare knowledge and skills.