Certified Pharmacy Technician

Walgreens•Wesley Chapel, FL

19d

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties according to Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while delivering a distinctive and positive customer experience. PTCB-certified technicians may also assist and coach pharmacy technicians and cashiers in operating pharmacy systems and registers. The position supports prescription processing, pharmacy workflow, cash-register transactions, customer service, inventory management, clerical duties, and the maintenance of the Pharmacy Department. It may also support clinical services and outreach to the local medical community. The technician must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration, and complete assigned training and continuing education.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist, under supervision, in pharmacy practice and comply with state, federal, and Company policies.
Use pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is entered correctly.
Retrieve, count, and pour pharmaceutical drugs; verify medication accuracy and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow Company error-reporting and Quality Improvement Program procedures.
Follow the Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required.
Engage customers and patients, offer assistance, resolve issues, answer questions, and provide a positive customer experience.
Model and share customer-service best practices with team members and develop relationships with valuable customers.
Help customers locate over-the-counter products, including escorting them to the appropriate aisle when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely and efficient manner.
Perform clerical duties assigned by the Pharmacy Manager.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use Company asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples.
Assist pharmacy staff in coordinating clinical services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical providers through detailing and outreach to healthcare groups, retirement homes, nursing homes, and other forums.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Maintain respectful relationships with coworkers, comply with Company policies and procedures, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete requested PPLs, obtain continuing education credits, and maintain knowledge of healthcare and pharmacy developments.