Certified Pharmacy Technician

Hy-Vee•Dubuque, IA

21d•Onsite

About The Position

Hy-Vee is seeking a Certified Pharmacy Technician to support pharmacists in preparing and distributing prescription medications accurately, professionally, and with care. The role includes prescription processing, insurance billing, customer service, and inventory responsibilities, while maintaining confidentiality and regulatory compliance. It is a fast-paced retail pharmacy position involving multiple tasks throughout each shift, including filling prescriptions, answering calls, and assisting customers. Night and weekend shifts are required. The technician works under pharmacist supervision and may administer vaccines when legally permitted and appropriately certified. The position requires maintaining an active technician license through continuing education. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent.
Certification as a licensed technician through a certified national program; continuing education requirements must be maintained to keep the license active.
Ability to apply logical and scientific thinking to solve problems involving abstract and concrete variables.
Ability to perform arithmetic, algebraic, and geometric calculations accurately.
Ability to compose original correspondence, follow technical manuals, and evaluate technical data.
Ability to counsel and advise customers and interact professionally with patients, healthcare providers, and team members.
Ability to maintain discretion and integrity when handling confidential patient information.
Ability to frequently stand and walk throughout a shift, including extended periods at a pharmacy counter or workstation.
Ability to count, pour, package, and label medications and fill prescriptions under pharmacist supervision in accordance with state and federal regulations.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, point-of-sale transactions, and cleaning duties.
Night and weekend shifts required.
Successful completion of a pre-employment drug screen.

Nice To Haves

Previous experience as a pharmacy technician or pharmacy clerk is preferred.
Vaccination certification is required if administering vaccines, as required by law.

Responsibilities

Provide prompt, friendly customer service and make customer interactions positive.
Handle customer inquiries that do not require a pharmacist’s expertise and judgment.
Accept new written prescription orders and telephoned refill requests at the supervising pharmacist’s discretion.
Contact doctors’ offices to take or request refill prescriptions as needed.
Gather and maintain accurate patient information needed to prepare prescriptions.
Assist pharmacists in preparing prescription drug products for dispensing.
Prepare and affix labels to prescription containers and prepare prescriptions for mailing.
Prepare and submit insurance claims and assist with third-party insurance billing and troubleshooting.
File prescriptions after dispensing and report medication errors to appropriate personnel.
Order, check in, and stock pharmacy supplies, and log invoices as necessary.
Perform cash transactions accurately.
Administer vaccines as allowed by law and with required certification where applicable.
Maintain cleanliness of the pharmacy and dispensing area.
Protect customers’ private medical information in accordance with HIPAA.
Follow statutes and regulations pertaining to pharmacy technicians.
Work as part of a team to support customer satisfaction and a pleasant work environment.
Assist in other store areas and take on special projects as assigned.
Maintain personal hygiene and comply with dress standards, Hy-Vee policies, and store guidelines.
Report to work as scheduled and on time.
Maintain continuing education requirements to keep the technician license active.