Certified Pharmacy Technician
About The Position
In accordance with state and federal regulations and under the direct supervision of a pharmacist, the Certified Pharmacy Technician assists with the practice of pharmacy and other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may assist and coach pharmacy technicians in using pharmacy systems and cashiers in operating pharmacy cash registers. The technician models and delivers a distinctive, helpful customer experience. The position supports customer service, prescription processing, pharmacy workflow, cash-register transactions, inventory management, clerical work, and pharmacy cleanliness. It may also assist with clinical services and coordination with health care providers. The technician attends required training, completes assigned learning activities, earns continuing education credits, and maintains relevant pharmacy knowledge and certification.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evening and weekend hours.
- Must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not already earned.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet and assist customers and patients, answer questions, resolve issues, and model customer-service best practices.
- Build strong relationships with valuable customers.
- Assist the pharmacist in the practice of pharmacy under supervision and in accordance with state, federal, and company policies; comply with the Walgreens Pharmacy Code of Conduct and Good Faith Dispensing policy.
- Use pharmacy systems to enter patient and drug information, ensure accuracy, retrieve, count and pour medications, verify prescriptions, and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
- Register sales on the assigned cash register and collect and handle cash as required; help customers locate over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Support inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection practices and file claims for overages, shortages, order errors, or damaged prescription drugs.
- May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
- Help maintain relationships with the local medical community through provider detailing and outreach to health groups and care facilities.
- Maintain the Pharmacy Department’s supplies, cleanliness, neatness, and orderly appearance.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in health care and pharmacy.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
