Certified Pharmacy Technician
About The Position
In accordance with state and federal regulations, assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties according to company policies and procedures. Uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. Models and delivers a distinctive, delightful customer experience. The role supports pharmacy operations by entering patient and drug information, filling prescriptions, helping maintain workflow, reporting prescription errors, handling sales and cash, assisting customers, processing claims, supporting inventory activities, and completing clerical and other assigned tasks. It may also support clinical services and relationship-building with the local medical community. The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration. The role also involves attending requested training, completing PPLs, acquiring continuing education credits, and maintaining knowledge and skills in healthcare and pharmacy.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve customer issues, answer questions, and help provide a positive customer experience.
- Model and share customer service best practices, including courteous interpersonal habits and proactive service.
- Develop strong relationships with valuable customers.
- Assist the pharmacist in the practice of pharmacy in accordance with state, federal, and company policies, and comply with the Walgreen Co. Pharmacy Code of Conduct.
- Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
- Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs; verify medicines and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
- Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register related sales on the assigned cash register and collect and handle cash as required.
- Assist customers in locating over-the-counter products, including escorting them to the OTC aisle when possible.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription-service claims promptly and efficiently.
- Perform clerical duties assigned by the Pharmacy Manager.
- Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
- Apply company asset-protection techniques and file claims for pharmaceutical merchandise overages, shortages, order errors, or damaged goods.
- May assist the pharmacist in administering clinical services, including collecting and properly labeling patient blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with local medical professionals and healthcare providers through provider outreach and engagement with health groups, retirement homes, nursing homes, and other forums.
- Help keep the Pharmacy Department stocked, clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend requested training, complete PPLs, acquire continuing education credits, and maintain healthcare and pharmacy knowledge and skills.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
