Certified Pharmacy Technician

Walgreens•Coachella, CA

27d•$19 - $26

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties according to company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians in pharmacy system operations and cashiers in using pharmacy cash registers. The technician models and delivers a distinctive customer experience. Under pharmacist supervision, the technician enters patient and drug information, fills prescriptions, assists with workflow and scheduling, reports prescription errors, processes claims, handles appropriate calls, and supports inventory management. The role may also support clinical services and relationships with local healthcare providers. The technician helps maintain a clean, stocked, and orderly Pharmacy Department and complies with company policies and procedures. The technician earns and maintains PTCB certification through the designated training program and/or meets state certification or registration requirements. The role requires training, continuing education, and maintaining current knowledge and skills in healthcare and pharmacy.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and provide a positive customer experience.
Model customer service best practices and develop strong relationships with valuable customers.
Assist the pharmacist in pharmacy practice in accordance with state, federal, and company policies; comply with the Walgreen Co. Pharmacy Code of Conduct.
Use pharmacy systems to enter patient and drug information, ensure accuracy, retrieve and count medications, fill prescriptions, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register, collect and handle cash as required, and help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset protection practices and file claims for shipment discrepancies or damaged prescription drugs.
May assist with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with the local medical community through provider outreach and detailing.
Maintain the Pharmacy Department’s supplies, cleanliness, order, and appearance.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated program and/or meet state certification or registration requirements; otherwise earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete requested PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.