Certified Pharmacy Technician
About The Position
In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties according to Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. A PTCB-certified technician may assist and coach pharmacy technicians in pharmacy-system operations and cashiers in using pharmacy cash registers. The technician models and delivers a distinctive customer experience. The position supports customers and patients by offering assistance, resolving issues, answering questions, and helping build relationships with valuable customers. Under pharmacist supervision, the technician processes and fills prescriptions, supports pharmacy workflow, reports prescription errors, handles sales and cash, responds to appropriate telephone calls, processes third-party claims, and performs clerical and inventory duties. The role may also support clinical services, outreach to local healthcare providers, and upkeep of the Pharmacy Department. The technician earns and maintains PTCB certification through the designated training program and/or required state certification or registration, completes requested training and continuing education, and maintains knowledge of healthcare and pharmacy developments.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills to accurately count, measure, and weigh medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under direct supervision in pharmacy practice in accordance with state, federal, and company policies.
- Use pharmacy systems to obtain patient and drug information and process prescriptions, ensuring information is entered correctly.
- Retrieve, count, and pour pharmaceutical drugs; verify medications and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
- Follow the Company's Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales on the assigned cash register and collect and handle cash as required.
- Assist customers with locating over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; maintain knowledge of asset-protection techniques and file claims for Rx merchandise overages, shortages, order errors, and damaged goods.
- May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
- Help maintain relationships with local medical providers and support outreach to healthcare groups, retirement homes, nursing homes, and other forums.
- Help keep the Pharmacy Department stocked, clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend requested training, complete PPLs, acquire continuing education credits, and maintain healthcare and pharmacy knowledge.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
