Certified Pharmacy Technician

Walgreens•Henderson, NV

19d

About The Position

Assists the pharmacist, under direct supervision and in accordance with state and federal regulations and company policies, with pharmacy practice and other Pharmacy Department duties. Uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians and cashiers in using pharmacy systems and pharmacy cash registers. The role models and delivers a distinctive customer experience while supporting pharmacy operations, inventory management, clinical services, and department upkeep. The technician engages customers and patients, answers questions, resolves issues, and helps customers locate products. Under pharmacist supervision, the technician enters patient and drug information, fills prescriptions, supports workflow, reports prescription errors, processes claims, handles sales and cash, and performs assigned clerical and inventory duties. The technician may assist with clinical services and outreach to the local medical community. The role requires maintaining PTCB certification through the designated training program and/or state-required certification or registration, attending assigned training, completing learning modules, earning continuing education credits, and maintaining current healthcare and pharmacy knowledge. Applicants must be fluent in reading, writing, and speaking English, except in Puerto Rico. A flexible schedule, including evening and weekend hours, is required. Compensation depends on factors including geography, skills, abilities, education, and experience. The role remains open until filled.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not already held.
Follow state and federal regulations and company policies and procedures.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Assist the pharmacist with pharmacy practice and other Pharmacy Department duties under direct supervision and in compliance with state, federal, and company requirements.
Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
If PTCB certified, assist and coach pharmacy technicians in pharmacy systems and cashiers in pharmacy cash-register operations.
Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Build relationships with valuable customers and help customers locate over-the-counter products when possible.
Enter patient and drug information, retrieve, count, and pour medications, verify medicine, and check for possible interactions under pharmacist supervision.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors and follow company error-reporting and Quality Improvement Program procedures.
Follow the company’s Good Faith Dispensing policy during applicable dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply asset-protection procedures and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist the Pharmacy Manager and Staff Pharmacist with relationships and outreach to local medical providers and health groups, including retirement homes and nursing homes.
Maintain adequate supplies and keep the Pharmacy Department clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend assigned training, complete PPLs, earn continuing education credits, and maintain pharmacy and healthcare knowledge.