Certified Pharmacy Technician

Walgreens•Brooklyn Park, MN

19d

About The Position

Walgreens pharmacy micro-fulfillment centers dispense and ship prescriptions to Walgreens retail stores using robotic technology in a central pharmacy environment. The Certified Pharmacy Technician provides order-processing support for fulfillment and/or assists with preparation and distribution of prescription medication through the fulfillment system. The position follows standard operating procedures and Company policies and procedures. The role processes patient registrations, prescription and refill requests, data-entry exceptions, and third-party rejects. It also involves operating automated machinery, handling medications and inventory through workflow stages, counting and filling prescriptions, labeling, packing, and shipping. The technician helps maintain machinery and an orderly work area, assists pharmacists at the facility and other locations, and escalates issues to senior-level staff as appropriate.

Requirements

High school diploma or GED.
Obtain and maintain registration with the applicable State Board of Pharmacy in good standing.
PTCB or ExCPT certification.
Fluent in reading, writing, and speaking English.
Basic PC skills, including starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Basic search-engine skills, including opening a browser, entering URLs, using a search engine, bookmarking sites, navigating browser controls, and completing online forms.
Intermediate keyboarding skills of at least 25 WPM, touch typing, and document formatting.
Willing and able to perform tasks involving pushing, pulling, grasping, and lifting, with or without reasonable accommodation.
Willing and able to carry up to 50 pounds, with or without reasonable accommodation.
Willing and able to work a flexible shift.
At least 18 years of age.
At least one year of pharmacy technician experience in a retail, fulfillment, or call center environment.
Experience providing customer service to internal and external customers, including meeting quality and productivity standards for services.
Intermediate to advanced keyboarding skills of at least 35 WPM, touch typing, and document formatting.

Responsibilities

Process new patient registrations by entering information into the appropriate system using Walgreens prescription data-entry procedures and guidelines.
Handle patient prescription requests within HIPAA guidelines and enter refill orders for processing.
Troubleshoot missing prescription information and interpret medical abbreviations (SIG codes).
Resolve data-entry-related exceptions.
Operate automated machinery, sort medications, and move inventory through workflow stages while maintaining a focus on quality control.
Count and fill prescriptions, affix labels, pack orders, and ship them.
Clean and help maintain machinery and keep the work area orderly.
Resolve third-party rejects by reviewing and gathering information, making corrections, and resubmitting according to individual plan requirements.
Assist pharmacists at the facility and at other locations.
Identify and communicate issues to senior-level staff as appropriate.