Certified Pharmacy Technician
About The Position
In accordance with state and federal regulations and under direct pharmacist supervision, the Certified Pharmacy Technician assists with pharmacy practice and other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist with and coach pharmacy technicians and cashiers in operating pharmacy systems and pharmacy cash registers. The technician models and delivers a distinctive, positive customer experience. The position supports prescription processing and dispensing, customer service, pharmacy workflow, cash register transactions, third-party claims, inventory management, clinical services, and Pharmacy Department upkeep. The technician reports prescription errors to the pharmacist, follows company and regulatory policies, and helps maintain relationships with local healthcare providers. The technician earns and maintains PTCB certification through the designated training program and/or required state certification or registration. The role also includes attending requested training, completing PPLs, earning continuing education credits, and maintaining healthcare and pharmacy knowledge.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under direct supervision and in accordance with state, federal, and company policies.
- Use pharmacy systems to obtain patient and drug information, process prescriptions, and ensure information is entered correctly.
- Retrieve, count, and pour pharmaceutical drugs; verify medicines and check for possible interactions.
- Assist with pharmacy workflow and scheduling.
- Immediately report prescription errors to the pharmacist and follow company error and Quality Improvement Program policies.
- Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales, handle cash as required, and help customers locate over-the-counter products.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, and damaged prescription drugs.
- May assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help develop and maintain relationships with local medical professionals and healthcare organizations through provider detailing and outreach.
- Maintain the Pharmacy Department’s supplies, cleanliness, neatness, and orderly appearance.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated program and/or state-required certification or registration; otherwise earn PTCB certification as a condition of promotion to senior technician.
- Attend requested training, complete PPLs, acquire continuing education credits, and maintain pharmacy and healthcare knowledge.
- Engage customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
- If PTCB certified, assist with and coach pharmacy technicians and cashiers in operating pharmacy systems and cash registers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
