Certified Pharmacy Technician

Walgreens•Hendersonville, NC

25d•$18 - $24

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in line with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may assist and coach pharmacy technicians in pharmacy systems and cashiers in operating pharmacy cash registers. The position models and delivers a distinctive customer experience. The technician supports prescription processing, pharmacy workflow, customer service, inventory management, clerical tasks, and pharmacy upkeep. The role may also support pharmacists with clinical services, including collecting and labeling blood or urine samples, and with coordination and outreach involving healthcare providers and community organizations. The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration. Otherwise, PTCB certification is required as a condition of promotion to senior technician. The role includes attending requested training, completing PPLs, earning continuing education credits, and maintaining current healthcare and pharmacy knowledge.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under supervision with the practice of pharmacy and other Pharmacy Department duties in accordance with state, federal, and company policies.
Use pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is entered correctly.
Retrieve, count, and pour pharmaceutical drugs; verify medications and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error policies and the Quality Improvement Program.
Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required.
Assist customers in locating over-the-counter products when possible, resolve customer issues, and answer questions.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Support inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use company asset-protection techniques and file claims for warehouse overages, shortages, order errors, or damaged prescription drugs.
May assist pharmacists with clinical services, including collecting and properly labeling patient blood or urine samples, and coordinating clinical services with Walgreens clinics and external providers.
Help maintain relationships with local medical professionals and healthcare organizations through provider detailing and outreach.
Help maintain the Pharmacy Department by ensuring adequate supplies and keeping the area clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, complete PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
Model customer-service best practices, including greeting customers, offering proactive assistance, identifying needs, and helping customers until satisfied.