Certified Pharmacy Technician
About The Position
In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties according to Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians in using pharmacy systems and cashiers in operating pharmacy cash registers. The technician models and delivers a distinctive, delightful customer experience. The position supports pharmacy operations by entering patient and drug information, filling prescriptions, helping maintain workflow, reporting prescription errors, processing third-party claims, handling customer and provider calls, and supporting inventory management. It may also assist with clinical services, healthcare provider outreach, and maintaining a clean, stocked Pharmacy Department. The technician attends training, completes assigned learning, maintains relevant knowledge and skills, and earns and maintains PTCB certification through the designated training program and/or state-required certification or registration.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist, under direct supervision, in the practice of pharmacy in accordance with state, federal, and company policies.
- Use pharmacy systems to obtain patient and drug information, enter information correctly, and process prescriptions.
- Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs; verify medicine is correct and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company policies and the Quality Improvement Program.
- Follow the Walgreen Co. Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register related sales on the assigned cash register and collect and handle cash as required.
- Assist customers in locating products, including accompanying them to the OTC aisle when possible.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
- Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
- Apply company asset protection techniques and file claims for warehouse overages, shortages, order errors, or damaged prescription-drug goods.
- May assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples, and coordinating services with Walgreens healthcare clinics and external providers.
- Assist the Pharmacy Manager and Staff Pharmacist in developing relationships with the local medical community through provider detailing and outreach to healthcare groups and facilities.
- Help keep the Pharmacy Department stocked, clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend training, complete manager-requested PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
- Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions.
- Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
- Develop strong relationships with most valuable customers.
- If PTCB certified, assist and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy cash-register operations.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
