Certified Pharmacy Technician
About The Position
In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties according to company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, the technician may assist with and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers. The position models and delivers a distinctive, positive customer experience. The technician supports pharmacy operations by entering patient and drug information, filling prescriptions, helping maintain workflow, reporting prescription errors, processing claims, handling certain telephone calls, and assisting with inventory management and clinical services. The role also supports customer service, pharmacy department upkeep, community-provider relationships, and ongoing training and professional development.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- PTCB certification through the designated training program and/or applicable state certification or registration; PTCB certification is otherwise required as a condition of promotion to senior technician.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
- Develop strong relationships with valuable customers.
- Assist the pharmacist under supervision and comply with applicable state, federal, and company policies and the Pharmacy Code of Conduct.
- Use pharmacy systems to enter patient and drug information, ensure data accuracy, retrieve and count medications, fill prescriptions, verify medicines, and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
- Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales on the assigned cash register and collect and handle cash as required; assist customers in locating over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
- Support inventory management, including ordering, unpacking, checking, and storing pharmaceuticals; apply asset-protection practices and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
- May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help develop and maintain relationships with local medical professionals and healthcare organizations through provider detailing and outreach.
- Keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or meet state certification or registration requirements; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend requested training, complete PPLs, acquire continuing education credits, and maintain pharmacy and healthcare knowledge.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
