Certified Pharmacy Technician
About The Position
In accordance with state and federal regulations, assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. Uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in pharmacy systems and cashiers in pharmacy cash-register operations. Models and delivers a distinctive, delightful customer experience. The role supports pharmacy operations by entering patient and drug information, filling prescriptions, assisting with workflow and scheduling, reporting prescription errors, handling applicable sales and cash, addressing calls, processing third-party claims, and supporting inventory management. It may also support clinical services, provider outreach, and Pharmacy Department maintenance. The technician completes required training, maintains applicable certification or registration, and keeps healthcare and pharmacy knowledge current. The position requires fluency in reading, writing, and speaking English except in Puerto Rico, and willingness to work a flexible schedule that includes evenings and weekends. Preferred qualifications include six months of retail experience, prior Walgreens experience, math and computer skills, knowledge of store inventory control, and PTCB certification. Compensation depends on factors including geography, skills and abilities, education, experience, and other relevant factors. The role remains open until filled.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise obtained.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under direct supervision in the practice of pharmacy and perform Pharmacy Department duties in accordance with applicable regulations and company policies.
- Use pharmacy systems to obtain patient and drug information and process prescriptions; enter information accurately, retrieve, count, and pour drugs, verify medicines, and check for possible interactions.
- If PTCB certified, assist with and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy cash-register operations.
- Engage customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
- Develop strong relationships with valuable customers.
- Assist pharmacists in scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
- Follow the company's Good Faith Dispensing policy during applicable prescription-dispensing activities.
- Register related sales on the assigned cash register, collect and handle cash as required, and assist customers in locating over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription-service claims promptly and efficiently, and perform assigned clerical duties.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection techniques and file claims for shipment overages, shortages, order errors, and damaged prescription drugs.
- May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with the local medical community through provider detailing and outreach to healthcare groups and residential care facilities.
- Maintain adequate supplies and ensure the Pharmacy Department is clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend training, complete requested PPLs, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge and skills.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
