Certified Pharmacy Technician, Outpatient Pharmacy, Holden, 40hr, Day

UMass Memorial Health•Holden, MA

10d•$22 - $32•Onsite

About The Position

Under the direct supervision of a pharmacy supervisor and pharmacist, this position is responsible for performing daily operations within the Outpatient Pharmacy. This includes medication-related tasks such as packaging, preparation of all forms of medications, record keeping, and all aspects of drug distribution. The role also involves assisting with UMMMC Meds to Beds prescription intake and delivery, responding to provider inquiries about discharge prescriptions, processing prescriptions through the pharmacy computer system, and maintaining inventory by conducting daily cycle counts, receiving orders, and removing outdated items. The technician will interact with providers and patients to clarify orders and update them on prescription status, maintain required prescription records, enter new prescriptions and refills into the computer system, resolve common adjudication issues, and troubleshoot with insurance when necessary. Additionally, the role includes answering doctor and patient telephone calls, filling and maintaining the prescription dispensing robot, dispensing prescriptions through point of sale, maintaining a clean work area, assisting in quality indicator monitoring, and participating in yearly inventory. The position also involves identifying problems or areas for improvement, assisting supervisors with problem-solving projects, and participating in Continuous Quality Improvement activities.

Requirements

High school diploma or equivalent.
Current license with the Massachusetts Board of Pharmacy.
Certified by one of the national governing bodies such as PTCB, or the National Healthcareer Association ExCPT.
Proficiency in math.
Knowledge and ability to use a computer.
Must be able to follow oral and written instructions with accuracy, efficiency, and dependability.
Positive work ethic, motivated and professional demeanor to promote teamwork in the department.

Nice To Haves

Recent pharmacy work experience within the past 6 months.
An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements (unless certification, licensure or registration is required).

Responsibilities

Responsible for the day to day operations within the Outpatient Pharmacy.
Assists in UMMMC Meds to Beds prescription intake and delivery and documents appropriately on patient medical record and pharmacy tracking report.
Responds accurately and timely to provider inquiries about discharge prescriptions and documents accordingly on patient medical record.
Processes prescriptions through pharmacy computer system.
Maintains inventory by conducting daily cycle counts, receiving the order, and removing outdated items from active stock.
Interacts with providers and provider staff to receive and clarify orders.
Interacts with patients to update them on out of stock, insurance, or other emergent issues.
Maintains required prescription records as necessary in accordance with regulatory and hospital requirements.
Enters new prescriptions and refills into the computer system.
Resolves common adjudication issues and troubleshoots with insurance when necessary.
Answers doctor and patient telephone calls.
Appropriately fills and maintains prescription dispensing robot.
Dispenses prescriptions through point of sale after verifying two patient identifiers.
Maintains a clean work area and assists in quality indicator monitoring.
Assists with yearly inventory in assigned areas.
Participates in identifying problems or areas for improvement and assists supervisor with problem solving projects and improving operations; participates in Continuous Quality Improvement activities and/or teams.