Certified Pharmacy Technician

Walgreens • Eldersburg, MD

1d • $21 - $29

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties according to company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may assist and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers. The technician models and delivers a distinctive customer experience.

The position supports prescription processing, customer service, pharmacy operations, inventory management, clinical services, and pharmacy department upkeep. The technician reports prescription errors to the pharmacist, follows dispensing and quality-improvement policies, and maintains respectful relationships with coworkers and the local medical community. Training includes earning and maintaining PTCB certification through the designated program and/or meeting state certification or registration requirements, attending requested training, completing PPLs, and acquiring continuing education credits.

Requirements

• Fluent in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements; PTCB certification is required as a condition of promotion to senior technician if not otherwise earned.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
• Build strong relationships with valuable customers.
• Assist the pharmacist under supervision in the practice of pharmacy in accordance with state, federal, and company policies.
• Use pharmacy systems to enter patient and drug information, ensure entries are accurate, fill prescriptions, retrieve and count medications, and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors to the pharmacist on duty and follow company pharmacy-error and Quality Improvement Program policies.
• Follow the company Good Faith Dispensing policy during applicable prescription dispensing activities.
• Register related sales, collect and handle cash as required, and help customers locate over-the-counter products when possible.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
• Assist with pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, or damaged prescription-drug goods.
• Maintain knowledge of company asset-protection techniques.
• May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Help maintain relationships with local medical providers and healthcare organizations through provider detailing and outreach.
• Keep the Pharmacy Department stocked, clean, neat, and orderly.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or meet state certification or registration requirements; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend requested training, complete PPLs, acquire continuing education credits, and maintain healthcare and pharmacy knowledge.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed