Certified Pharmacy Technician: Signature Healthcare

Clearway Health•Brockton, MA

80d•Onsite

About The Position

Clearway Health is seeking a certified pharmacy technician to join their team as a Pharmacy Patient Liaison I. This role is crucial in bridging the gap between patients and pharmacists, ensuring exceptional care for patients with complex therapies. The position combines customer service excellence with a deep understanding of pharmacy operations to enhance the patient experience and contribute to the success of the specialty pharmacy. The role is located on-site at Clearway Health's client partner, Signature Healthcare, a healthcare system in Southeastern Massachusetts.

Requirements

Active and unrestricted Pharmacy Technician license with the Board of Pharmacy in the respective state of application.
Active and unrestricted National Certification verified by PTCB or ExCPT.
2+ years of direct pharmacy experience.
Excellent verbal and written English communication skills.
Ability to communicate professionally over the phone.
Excellent interpersonal skills to provide superb, personalized customer service.
Ability to explain required information to customers in a comprehensible manner.
Organized, strong attention to detail.
Ability to self-direct through multitasking and prioritizing.
Dependable, empathetic, focused on quality service, goal-oriented.
Cultural sensitivity, understanding, and comfort with a wide range of social, racial, and ethnic populations.
Must practice discretion and confidentiality.
Ability to understand, explain, and actively promote the clients' objectives.
Flexibility to adapt to changes in departmental needs.
High proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
Ability to quickly learn other relevant applications.

Nice To Haves

Higher level education beyond High School diploma or G.E.D.
Knowledge of outpatient pharmacy operations.
Knowledge of prescription insurance benefits, copay assistance programs.
Experience interacting with other healthcare professionals, MDs, RNs, RPhs, social work.
Knowledge of transplants, hepatitis C, infectious diseases (including HIV), oncology and/or other specialty medication therapies.
Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served.
Knowledge of prior authorization request process to third party payors.
Familiarity with 340B drug program and ACO hospital models.
Knowledge of EPIC, Salesforce, Liberty, or other pharmacy and/or EMR systems.

Responsibilities

Focus on sales/customer service with the goal of expanding patient account base by enrolling and retaining specialty pharmacy services.
Achieve set goals for enrolling patients into the Clearway Health Specialty Pharmacy program, measured through sales and reporting platforms.
Perform enrollment functions, including following up on leads and generating new business leads.
Build patient relationships by offering friendly, courteous, and efficient service to encourage the use of Clearway Health services.
Provide medication adherence support through various tools and applications, including processing refills.
Build and maintain relationships with providers, care teams, and ancillary support to ensure continuity of sales and enrollment.
Develop and nurture trusting relationships to deliver the highest level of care for complex patients.
Maintain and support pharmacy interdepartmental relationships and management for smooth patient care transitions.
Create and develop strategic partnerships with healthcare professionals, providing necessary information and support.
Navigate the patient Electronic Medical Record (EMR) to answer questions and provide documentation for specialty pharmacy prior authorizations.
Maintain effective communication with healthcare professionals (doctors, nurses, clinical pharmacists, practice managers) via various channels.
Resolve high-level patient care issues, involving managers or clinicians when necessary.
Manage workload independently and meet established goals in a fast-paced environment.
Train and support new hires, helping them understand and meet expectations for day-to-day operations.