Certified Pharmacy Technician

Walgreens•Glen Allen, VA

1d•$18 - $24

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties according to company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, the technician may assist and coach pharmacy technicians in using pharmacy systems and cashiers in using pharmacy cash registers. The technician models and delivers a distinctive customer experience. The position supports pharmacy operations, prescription processing, workflow, inventory management, customer service, and assigned clinical services. It requires compliance with applicable laws, company policies, the Pharmacy Code of Conduct, and quality and dispensing practices. The technician also completes required training and continuing education and maintains knowledge and skills in healthcare and pharmacy.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under supervision in the practice of pharmacy and perform other Pharmacy Department duties in accordance with state, federal, and company requirements.
Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
If PTCB certified, assist with and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers.
Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model customer-service best practices and develop strong relationships with valuable customers.
Enter patient and drug information, retrieve, count, and pour pharmaceutical drugs, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-management and Quality Improvement Program procedures.
Follow the company's Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales on the assigned cash register, collect and handle cash as required, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with the local medical community through provider detailing and outreach to healthcare groups and care facilities.
Help keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, complete PPLs, acquire continuing education credits, and maintain healthcare and pharmacy knowledge and skills.