Certified Pharmacy Technician

Walgreens•Edgewood, MD

19d

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties according to company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist with and coach pharmacy technicians using pharmacy systems and cashiers using pharmacy cash registers. The technician models and delivers a distinctive customer experience while supporting pharmacy operations, inventory management, clinical services, and relationships with the local medical community. The position requires earning and maintaining PTCB certification through the designated training program and/or state-required certification or registration. The technician attends assigned training, completes requested PPLs, earns continuing education credits, and maintains current healthcare and pharmacy knowledge. Applicants must be fluent in reading, writing, and speaking English, except in Puerto Rico. A flexible schedule, including evening and weekend hours, is required.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately filling prescriptions, including counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under supervision with pharmacy practice in accordance with state, federal, and company policy.
Use pharmacy systems to enter and verify patient and drug information and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs; verify medications and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Register related sales, collect and handle cash, and operate assigned cash registers.
Greet and assist customers and patients, resolve issues, answer questions, and provide a positive customer experience.
Share customer-service best practices with team members and develop relationships with valuable customers.
Assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate clinical services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical professionals and conduct provider outreach to health groups, retirement homes, nursing homes, and other forums.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete requested PPLs, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.