Certified Pharmacy Technician

Walgreens • Mount Holly, NC

2d • $18 - $24

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties under Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians in operating pharmacy systems and cashiers in using pharmacy cash registers. The technician models and delivers a distinctive, delightful customer experience.

The position supports prescription processing and dispensing, pharmacy workflow, customer service, cash register operations, third-party claims, inventory management, clinical services, and pharmacy department upkeep. It also involves maintaining relationships with the local medical community and completing assigned training, continuing education, and other tasks.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
• Develop strong relationships with valuable customers.
• Assist the pharmacist in pharmacy practice in accordance with state and federal regulations and Company policy; comply with the Walgreen Co. Pharmacy Code of Conduct.
• Enter patient and drug information in pharmacy systems; fill prescriptions by retrieving, counting, and pouring medications, verifying the medication, and checking for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Report prescription errors immediately to the pharmacist on duty and follow Company error-reporting and Quality Improvement Program procedures.
• Follow the Company's Good Faith Dispensing policy during applicable prescription dispensing activities.
• Register sales on the assigned cash register, collect and handle cash, and help customers locate over-the-counter products when possible.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
• Assist with pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; maintain knowledge of asset-protection practices and file claims for shipment overages, shortages, errors, or damaged prescription drugs.
• May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Help develop and maintain relationships with local medical professionals and healthcare organizations through provider outreach and detailing.
• Keep the Pharmacy Department supplied, clean, neat, and orderly.
• Comply with Company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend training, complete manager-requested PPLs, acquire continuing education credits, and maintain healthcare and pharmacy knowledge and skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed