Certified Pharmacy Technician
About The Position
In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. The technician models and delivers a distinctive customer experience. The position supports pharmacy operations by entering patient and drug information, filling prescriptions, helping maintain workflow, reporting prescription errors, processing claims, handling sales and cash, answering appropriate telephone calls, and assisting with inventory management. It may also support clinical services, healthcare-provider outreach, and upkeep of the Pharmacy Department. The technician is expected to complete assigned training, maintain required certification or registration, acquire continuing education credits, and keep current with healthcare and pharmacy developments. Applicants must be fluent in reading, writing, and speaking English, except in Puerto Rico, and willing to work a flexible schedule that includes evenings and weekends.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Earn and maintain PTCB certification and/or state-required certification or registration as applicable.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist, under supervision, in the practice of pharmacy in accordance with state, federal, and company requirements.
- Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
- Retrieve, count, and pour pharmaceutical drugs; verify medications and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
- Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales on the assigned cash register and collect and handle cash as required.
- Assist customers in locating over-the-counter products when possible and resolve customer issues or answer questions.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual claims for third-party prescription programs in a timely manner and perform assigned clerical duties.
- Assist with pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
- File claims for warehouse overages, shortages, order errors, or damaged prescription-drug goods, and apply company asset-protection techniques.
- May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinating services with Walgreens healthcare clinics and external providers.
- Help maintain relationships with local medical providers and healthcare organizations through provider detailing and outreach.
- Help keep the Pharmacy Department stocked, clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend requested training, complete PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
- Model customer-service best practices, including courteous communication, proactive assistance, identifying customer needs, and helping customers until satisfied.
- If PTCB certified, assist and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
