Certified Pharmacy Technician
About The Position
In accordance with state and federal regulations and under the pharmacist’s direct supervision, the Certified Pharmacy Technician assists in the practice of pharmacy and performs other Pharmacy Department duties according to company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians in operating pharmacy systems and cashiers in using pharmacy cash registers. The technician models and delivers a distinctive and delightful customer experience. The position supports customers and patients, prescription processing and dispensing, pharmacy workflow, inventory management, clerical tasks, and maintenance of the Pharmacy Department. The technician reports prescription errors promptly, complies with company dispensing and conduct policies, and may help coordinate clinical services. Training and development include earning and maintaining PTCB certification or required state certification/registration, completing assigned training, and keeping pharmacy knowledge current.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve customer issues, answer questions, and model customer-service best practices.
- Develop strong relationships with the most valuable customers.
- Assist the pharmacist in the practice of pharmacy in accordance with state, federal, and company policies, and comply with the Walgreen Co. Pharmacy Code of Conduct.
- Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
- Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs; verify medicines and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company policies and procedures related to pharmacy errors and the Quality Improvement Program.
- Follow the Walgreen Co. Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales on the assigned cash register and collect and handle cash as required.
- Assist customers in locating over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual claims for third-party prescription programs in a timely and efficient manner, and perform assigned clerical duties.
- Assist with pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
- Apply company asset-protection techniques and file claims for pharmaceutical warehouse overages, shortages, order errors, or damaged goods.
- May assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
- Help maintain relationships with the local medical community through provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
- Help keep the Pharmacy Department stocked, clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or obtain required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend training, complete manager-requested PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
Benefits
- Benefits are referenced through the Walgreens benefits website; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
