Certified Pharmacy Technician

Walgreens•Wellsville, NY

23d•$18 - $24

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. The technician models and delivers a distinctive and delightful customer experience. Under pharmacist supervision, the technician enters patient and drug information, fills prescriptions, supports pharmacy workflow, reports prescription errors, handles eligible telephone calls, processes manual third-party claims, and performs assigned clerical duties. The role also supports inventory management, pharmacy upkeep, clinical services, and relationships with local healthcare providers. The technician follows applicable laws, company policies, the Pharmacy Code of Conduct, and Good Faith Dispensing policy. The position requires fluency in reading, writing, and speaking English, except in Puerto Rico, and willingness to work a flexible schedule that includes evening and weekend hours. Walgreens prefers candidates with retail experience, prior Walgreens experience, math and computer skills, knowledge of inventory control, and PTCB certification. Compensation depends on factors including geography, skills and abilities, education, and experience. The role remains open until filled.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, PTCB certification is required as a condition of promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision in the practice of pharmacy and perform other Pharmacy Department duties in accordance with state and federal regulations and Company policies and procedures.
Use pharmacy systems to obtain patient and drug information and process prescriptions.
If PTCB certified, assist and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers.
Engage customers and patients, offer assistance, resolve customer issues, answer questions, and model customer-service best practices.
Develop strong relationships with the most valuable customers.
Enter patient and drug information accurately; retrieve, count, and pour medications; verify medicines; and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow Company policies and procedures concerning pharmacy errors and the Quality Improvement Program.
Follow the Walgreen Co. Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required.
Assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely and efficient manner and perform assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; identify and file claims for specified shipment discrepancies or damage involving prescription drugs.
Maintain knowledge of Company asset protection techniques.
As needed, assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with the local medical community through provider detailing and outreach to healthcare groups and facilities.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with Company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, complete PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.