Certified Pharmacy Technician - Engagagement (10:00AM - 6:30PM ET)

AnewHealth•OH - Remote, OH

8d•Remote

About The Position

AnewHealth is a pharmacy care management company serving people with complex, chronic needs. It provides comprehensive pharmacy services, pharmacy benefit management, and specialized support services for Program of All-Inclusive Care for the Elderly. The company has more than 1,400 team members and serves over 100,000 people across all 50 states. Pharmacy Technicians on the Patient Engagement team provide a quality experience for patients by answering inbound questions and resolving concerns about their ExactCare service. This is a remote, closed-door pharmacy role that involves phone communication with patients, doctors, and facilities, as well as work across multiple pharmacy software systems and stages of patient care and contact. The position is full-time, averaging 40 hours per week, with a stated schedule of 10:00 a.m.–6:30 p.m. ET. Employees may also need to be available outside normal business hours on an ad-hoc basis to meet customer expectations. Department business hours are Monday–Friday, 7:00 a.m.–9:00 p.m. ET and Saturday–Sunday, 9:00 a.m.–5:30 p.m. ET; schedules may be adjusted to meet organizational needs. AnewHealth offers full-time employees medical, dental, and vision coverage; flexible spending; company-paid life insurance and short-term disability; voluntary benefits; a 401(k); paid time off; and paid holidays. Medical, dental, and vision coverage take effect on the first day of the month following the hire date.

Requirements

High school diploma or GED.
Current Pharmacy Technician Certification Board (PTCB) or National Health Association (NHA) certification, which must be maintained.
Maintain pharmacy technician registration with the State Board of Pharmacy.
Be at least 18 years of age.
Prior experience in a pharmacy setting.
Comfort working in a fully remote and/or phone-based environment.
Ability to work independently; self-motivated and goal-oriented.
Ability to use computer equipment and technology and work within multiple software programs.
Exceptional customer service skills, including addressing the needs of doctors’ offices, pharmacists, and patients over the phone.
Thorough pharmacy and drug knowledge.
Knowledge of appropriate processes for taking prescriptions, clarifications, and transfers, with clear written and verbal communication.
Strong prioritization and organizational skills.
Ability to maintain a high degree of confidentiality.
Passion for helping people and enriching their lives.
Ability to think critically and document pertinent details in a manner compliant with state and federal regulations.
Ability to meet the physical demands of hearing, seeing, sitting, standing, talking, and walking.
Ability to commute to multiple site locations within the assigned territory.
Ability to work extended hours as needed and be available outside normal business hours on an ad-hoc basis.

Responsibilities

Answer high-volume inbound calls from current patients and resolve questions as an ExactCare expert.
Collect patient balances when an amount is due.
Provide exceptional customer service in a closed-door, phone-based pharmacy environment.
Serve as a liaison between clinical pharmacists and other medical professionals on patients’ behalf.
Partner with technicians, pharmacists, and specialists to help ensure patients receive excellent care.
Maintain patient records with attention to detail and confidentiality.
Provide backup support during periods of higher patient call volume.
Assist patients with questions over the phone.
Embody AnewHealth’s Core Values in communications and interactions.
Perform other duties as assigned.