Certified Pharmacy Technician

Walgreens•North Liberty, IA

15d•$18 - $24

About The Position

In accordance with state and federal regulations, assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. Uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists and coaches pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. Models and delivers a distinctive and delightful customer experience. The technician supports pharmacy operations, prescription processing, workflow, inventory management, customer service, clerical tasks, and, as needed, clinical services and relationships with local healthcare providers. The role also includes maintaining the Pharmacy Department’s cleanliness and supplies, complying with company policies, completing assigned tasks, and maintaining required certification and pharmacy knowledge.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions.
Model customer service best practices and develop strong relationships with valuable customers.
Assist the pharmacist under supervision and follow state, federal, and company pharmacy policies and the Walgreen Co. Pharmacy Code of Conduct.
Enter patient and drug information into pharmacy systems, ensuring accuracy; retrieve, count, and pour medications; verify medicines and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required; assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; maintain asset-protection knowledge and file claims for shipment overages, shortages, errors, or damaged prescription drugs.
May assist pharmacists with clinical services, including collecting and properly labeling patient blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with local healthcare providers and community organizations through provider outreach and detailing.
Maintain the Pharmacy Department’s supplies, cleanliness, neatness, and orderly condition.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete requested PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.