Certified Pharmacy Technician

Walgreens•Lake Worth, FL

19d

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and helps deliver a distinctive and positive customer experience. PTCB-certified technicians may also assist with and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. The technician supports prescription processing, pharmacy workflow, customer service, inventory management, clinical services, and pharmacy department upkeep. The position also requires maintaining PTCB certification or obtaining it as specified, attending training, completing assigned learning activities, and keeping healthcare and pharmacy knowledge current.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.
Must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, PTCB certification is required for promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Assist the pharmacist under supervision in pharmacy practice in accordance with state, federal, and company policies.
Use pharmacy systems to enter patient and drug information, process prescriptions, retrieve, count, and pour medications, verify medicines, and check for possible interactions.
Assist the pharmacist with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Register related sales on the assigned cash register and collect and handle cash as required.
Greet and assist customers and patients, resolve issues, answer questions, and provide help locating over-the-counter products.
Model and share customer-service best practices with team members and build relationships with valuable customers.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for pharmaceutical overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinating services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with local medical providers and conducting outreach to healthcare groups and care facilities.
Maintain the Pharmacy Department's supplies and ensure the area is clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete manager-requested PPLs, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.