Certified Pharmacy Technician

Walgreens•Weslaco, TX

16h

About The Position

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. Uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists and coaches pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. Models and delivers a distinctive and delightful customer experience. The technician engages customers and patients, offers assistance, resolves issues, answers questions, and models customer-service best practices. Under pharmacist supervision, the technician processes prescriptions, helps maintain workflow, reports prescription errors, follows dispensing policies, handles sales and cash, assists customers in locating over-the-counter products, handles appropriate telephone calls, corrects and resubmits manual third-party claims, and performs assigned clerical duties. The role also supports inventory management, asset protection, clinical services, relationships with the local medical community, and Pharmacy Department upkeep. The technician completes training and continuing education, maintains knowledge and skills in healthcare and pharmacy, and earns and maintains PTCB certification through the designated training program and/or state-required certification or registration. The position requires fluency in reading, writing, and speaking English, except in Puerto Rico, and willingness to work a flexible schedule that includes evening and weekend hours. Six months of retail experience, prior Walgreens experience, good math and computer skills, knowledge of store inventory control, and PTCB certification are preferred. Compensation depends on geography, skills and abilities, education, experience, and other relevant factors. The role remains open until filled.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.
Must earn and maintain PTCB certification through the designated PTCB training program and/or state-required certification/registration; otherwise, PTCB certification is a condition of promotion to senior technician.
Must follow applicable state and federal regulations and company pharmacy policies and procedures.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Assist the pharmacist, under direct supervision, in the practice of pharmacy in accordance with state and federal regulations and company policies.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
If PTCB certified, assist and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers.
Engage customers and patients, offer assistance, resolve issues, answer questions, and deliver a positive customer experience.
Retrieve, count, and pour pharmaceutical drugs; verify medication and check for possible interactions under pharmacist supervision.
Assist pharmacists in scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error policies and the Quality Improvement Program.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely and efficient manner, and perform assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply asset-protection techniques and file claims for pharmacy-drug shipment overages, shortages, order errors, or damaged goods.
May assist pharmacists with clinical services, including collecting and properly labeling patient blood or urine samples, and coordinating services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical professionals and healthcare organizations through provider outreach and other forums.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, complete PPLs, acquire continuing education credits, and maintain healthcare and pharmacy knowledge and skills.