Certified Pharmacy Technician
About The Position
In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The technician uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, the technician also assists and coaches pharmacy technicians in pharmacy-system operations and cashiers in operating pharmacy cash registers. The role models and delivers a distinctive, delightful customer experience. The position supports pharmacy operations, customer service, prescription processing, inventory management, clerical work, and coordination of clinical services. It also includes maintaining a clean and orderly Pharmacy Department, building relationships with the local medical community, and completing assigned training and continuing education. The role requires willingness to work a flexible schedule, including evening and weekend hours.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under supervision in the practice of pharmacy in accordance with state, federal, and company policies.
- Use pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is entered correctly.
- Retrieve, count, and pour pharmaceutical drugs; verify medication accuracy and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Report prescription errors immediately to the pharmacist on duty and follow company policies and procedures related to errors and the Quality Improvement Program.
- Follow the Walgreen Co. policy regarding Good Faith Dispensing during applicable prescription dispensing activities.
- Register sales on the assigned cash register and collect and handle cash as required.
- Assist customers in locating over-the-counter products, including accompanying them to the OTC aisle when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
- Apply company asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, and damaged goods.
- May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate clinical services with Walgreens healthcare clinics and external providers.
- Help maintain relationships with the local medical community through provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
- Keep the Pharmacy Department supplied, clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend training, complete requested PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
- Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions.
- Model and share customer-service best practices and develop strong relationships with valuable customers.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
