Certified Pharmacy Technician

Walgreens•Wauwatosa, WI

12h

About The Position

Under the direct supervision of a pharmacist and in accordance with state and federal regulations, the Certified Pharmacy Technician assists with the practice of pharmacy and other Pharmacy Department duties under Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and may help coach pharmacy technicians and cashiers in system and register operations if PTCB certified. The technician helps deliver a distinctive customer experience through customer assistance, issue resolution, and strong customer relationships. Responsibilities also include entering patient and drug information, filling prescriptions, supporting pharmacy workflow, reporting prescription errors, processing third-party claims, handling assigned register transactions, assisting customers in locating over-the-counter products, and supporting inventory management. The technician may assist with clinical services, provider outreach, and maintaining a clean, stocked, and orderly Pharmacy Department. The role requires completing assigned training, maintaining relevant knowledge and skills, and earning and maintaining PTCB certification through the designated program and/or state-required certification or registration.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Assist the pharmacist in the practice of pharmacy and Pharmacy Department duties under direct supervision and in compliance with state, federal, and Company policies.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Retrieve, count, and pour medications, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors and follow Company procedures for pharmacy errors and the Quality Improvement Program.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales on an assigned cash register and collect and handle cash as required.
Assist customers with locating over-the-counter products and resolve customer issues and questions.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual claims for third-party prescription services and perform other assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset-protection techniques and file claims for shipment overages, shortages, order errors, and damaged prescription drugs.
May assist with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with the local medical community through provider detailing and outreach.
Help maintain adequate supplies and keep the Pharmacy Department clean, neat, and orderly.
Comply with Company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
Complete requested training and PPLs, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy register operations.