Certified Pharmacy Technician

Hy-Vee•Coralville, IA

1d•Onsite

About The Position

Hy-Vee is seeking a Certified Pharmacy Technician to support pharmacists in preparing and distributing prescription medications accurately and professionally. The role includes prescription processing, insurance billing, customer service, and inventory responsibilities, while maintaining confidentiality and complying with pharmacy regulations. Technicians work in a fast-paced retail pharmacy and may handle multiple tasks throughout a shift, including filling prescriptions, answering telephone calls, and assisting customers. Training is provided to support a safe work environment.

Requirements

High school diploma or equivalent.
Certification as a licensed technician through a certified national program.
Maintain continuing education requirements to keep the license active.
Ability to apply logical and scientific thinking to solve problems involving abstract and concrete variables.
Ability to perform arithmetic, algebraic, and geometric calculations accurately.
Ability to compose original correspondence, follow technical manuals, and evaluate technical data.
Ability to counsel and advise customers and interact professionally with patients, healthcare providers, and team members.
Ability to maintain discretion and integrity when handling confidential patient information.

Nice To Haves

Previous experience as a pharmacy technician or pharmacy clerk.
Vaccination certification if administering vaccines, as required by law.

Responsibilities

Provide prompt, friendly customer service and make customer interactions positive.
Handle customer inquiries that do not require a pharmacist's expertise or judgment.
Accept written prescription orders and telephone refill requests at the supervising pharmacist's discretion.
Contact doctors' offices to take or request refill prescriptions as needed.
Gather and maintain accurate patient information needed to prepare prescriptions.
Assist pharmacists in preparing prescription drug products for dispensing.
Prepare and affix labels to prescription containers and prepare prescriptions for mailing.
Prepare and submit insurance claims and assist with third-party insurance billing and troubleshooting.
File prescriptions after dispensing and report medication errors to appropriate personnel.
Order, check in, and stock pharmacy supplies, and log invoices as necessary.
Perform cash transactions accurately.
Administer vaccines as permitted by law and with required certification where applicable.
Maintain cleanliness in the pharmacy and dispensing area.
Protect customers' private medical information in accordance with HIPAA.
Follow statutes and regulations pertaining to pharmacy technicians.
Work with co-workers to support customer satisfaction and a pleasant work environment.
Assist in other store areas and take on special projects as assigned.
Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
Report to work as scheduled and on time.