Certified Pharmacy Technician

Hy-Vee•Ames, IA

2d•Onsite

About The Position

Hy-Vee is seeking a customer-service-oriented Certified Pharmacy Technician to support pharmacists and help customers in a retail pharmacy. The role assists with the accurate, professional, and confidential preparation and distribution of prescription medications, prescription processing, insurance billing, customer service, and inventory. The position requires compliance with pharmacy laws and regulations and adherence to HIPAA and Hy-Vee policies. This is a fast-paced role involving multiple tasks throughout a shift, including filling prescriptions, answering the telephone, and assisting customers. The pharmacy handles and prepares hazardous drugs, and there may be occasional exposure to hazardous chemicals or solvents during compounding, including chemotherapy drugs. Training is provided to support a safe work environment. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent.
Certification as a licensed technician through a certified national program, maintained through required continuing education.
Ability to perform arithmetic, algebraic, and geometric calculations accurately.
Ability to apply logical and scientific thinking to solve problems involving abstract and concrete variables.
Ability to compose original correspondence, follow technical manuals, and evaluate technical data.
Ability to counsel and advise customers and interact professionally with patients, healthcare providers, and team members.
Ability to exercise discretion and integrity when handling confidential patient information.
Ability to frequently stand and walk throughout a shift, including extended periods at a pharmacy counter or workstation.
Ability to count, pour, package, and label medications and fill prescriptions under pharmacist supervision in accordance with state and federal regulations.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning duties.
Ability to work in a pharmacy handling and preparing hazardous drugs, with occasional exposure to hazardous chemicals or solvents during compounding.

Nice To Haves

Previous experience as a pharmacy technician or pharmacy clerk.

Responsibilities

Provide prompt, friendly customer service and make customer interactions positive.
Handle customer inquiries that do not require a pharmacist's expertise or judgment.
Accept written prescription orders and telephoned refill requests at the supervising pharmacist's discretion.
Contact doctors' offices to take or request refill prescriptions as needed.
Gather and maintain accurate patient information required to prepare prescriptions.
Assist pharmacists in preparing prescription drug products for dispensing.
Prepare and affix labels to prescription containers and prepare prescriptions for mailing.
Prepare and submit insurance claims and assist with third-party insurance billing and troubleshooting.
File prescriptions after dispensing and report medication errors to appropriate personnel.
Order, check in, and stock pharmacy supplies and log invoices as necessary.
Perform cash transactions accurately.
Administer vaccines as allowed by law and with required certification where applicable.
Maintain cleanliness of the pharmacy and dispensing area.
Protect customers' private medical information in accordance with HIPAA.
Comply with statutes and regulations pertaining to pharmacy technicians.
Work with co-workers as a team to support customer satisfaction and a pleasant work environment.
Assist in other store areas as needed and take on special projects as assigned.
Maintain personal hygiene and dress standards and follow Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.