Certified Pharmacy Technician

Hy-Vee • Springfield, IL

1d

About The Position

The Certified Pharmacy Technician supports pharmacists in the accurate, professional, and caring preparation and distribution of prescription medications. The role includes prescription processing, insurance billing, customer service, and inventory tasks while maintaining confidentiality and regulatory compliance. This is a fast-paced retail pharmacy position involving multiple tasks throughout a shift, including filling prescriptions, answering telephone calls, and assisting customers. The pharmacy handles and prepares hazardous drugs, and there may be occasional exposure to hazardous chemicals or solvents during compounding, including chemotherapy drugs. Safety training is provided.

Requirements

• High school diploma or equivalent.
• Certification as a licensed technician through a certified national program.
• Ability to apply logical and scientific thinking to solve problems involving abstract and concrete variables.
• Ability to perform arithmetic, algebraic, and geometric calculations accurately.
• Ability to compose original correspondence, follow technical manuals, and evaluate technical data.
• Ability to counsel and advise customers and interact professionally with patients, healthcare providers, and team members.
• Ability to maintain discretion and integrity when handling confidential patient information.
• Vaccination certification is required if administering vaccines, as required by law.

Nice To Haves

• Previous experience as a pharmacy technician or pharmacy clerk.

Responsibilities

• Provide prompt, friendly customer service and make customer interactions positive.
• Handle customer inquiries that do not require a pharmacist’s expertise and judgment.
• Accept new written prescriptions and telephoned refill requests at the supervising pharmacist’s discretion.
• Contact doctors’ offices to take or request refill prescriptions as needed.
• Gather and maintain accurate patient information needed to prepare prescriptions.
• Assist pharmacists in preparing prescription drug products for dispensing.
• Prepare and affix prescription labels and prepare prescriptions for mailing.
• Prepare and submit insurance claims; assist with third-party insurance billing and troubleshooting.
• File prescriptions after dispensing and report medication errors to appropriate personnel.
• Order, check in, and stock pharmacy supplies; log invoices as necessary.
• Perform cash transactions accurately.
• Administer vaccines as allowed by law and with required certification where applicable.
• Maintain cleanliness of the pharmacy and dispensing area.
• Protect customers’ private medical information in accordance with HIPAA.
• Comply with statutes and regulations pertaining to pharmacy technicians.
• Work as part of a team to support customer satisfaction and a pleasant work environment.
• Assist in other store areas and take on special projects as assigned.
• Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
• Report to work as scheduled and on time.
• Maintain active technician licensure by meeting continuing education requirements.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED