Certified Pharmacy Technician - Engagement (10:00AM - 6:30PM ET)

AnewHealth • OH - Remote, OH

2d • Remote

About The Position

AnewHealth is a leading pharmacy care management company specializing in caring for individuals with complex, chronic needs. Established in 2023, AnewHealth provides comprehensive pharmacy services, pharmacy benefit management, and specialized support for the Program of All-Inclusive Care for the Elderly. With over 1,400 team members, they serve more than 100,000 people across all 50 states. Pharmacy Technicians in the Patient Engagement Center of Excellence play a crucial role in ensuring patients receive quality pharmacy services. They operate in a call center environment, interacting with patients, doctors, and facilities via phone. Responsibilities include handling inbound and outbound calls, navigating pharmacy software systems, and supporting various stages of patient care. This role offers the opportunity to develop multiple skillsets due to fluctuating organizational needs. The position is remote-based, focusing on providing an exceptional patient experience over the phone in a fast-paced, high-energy environment.

Requirements

• High school diploma /GED
• Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate.
• Must maintain a pharmacy technician registration with State Board of Pharmacy
• Must be 18+ years of age
• Prior experience in a pharmacy setting
• Comfortable working in a phone-based environment.
• Ability to work independently
• Self-motivated and goal oriented
• Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone.
• Thorough drug knowledge.
• Pharmacy billing knowledge.
• Knowledge of appropriate processes in taking prescriptions, clarifications, and transfers including clear written and verbal communication.
• Ability to utilize computer equipment, technology, and work within multiple software programs to receive medication authorizations, clarifications, and/or transfers.
• Strong prioritization and organizational skills.
• Maintain a high degree of confidentiality.
• Passion to help people and enrich their lives.
• Ability to overcome objections
• Ability to think critically and document pertinent details in a world-class manner that is compliant with state and federal regulations.
• Hearing, seeing, sitting, standing, talking, and walking.
• Must be able to commute to multiple site locations within assigned territory.
• Applicants must be eligible to work in this country.

Nice To Haves

• May be necessary to work extended hours as needed.

Responsibilities

• Providing an exceptional customer service experience each day in a phone-based environment.
• Answering a high volume of inbound calls from current patients and serving as an ExactCare expert to resolve their questions.
• Placing outbound calls to patients to create, maintain, or update their medication profiles.
• Effectively assisting with patient questions over the phone.
• Working through current case queues to problem-solve for patient care issues.
• Serving as a liaison between clinical pharmacists and other medical professionals on patients’ behalf.
• Performing claim adjudication and auditing duties such as prior authorizations, billing, and eligibility checks.
• Requiring outbound calls to patients.
• Collecting on patient balances when a patient has an amount due.
• Maintaining patient records with strong attention to detail and confidentiality.
• Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications, or transfers.
• Accurate retrieval of all prescription information and verifying through doctor calls.
• Entering a high volume of data; processing prescription information with speed and accuracy.
• Placing welcome calls to newly onboarded patients and establishing a trusted point of contact.
• Partnering with technicians and pharmacists to ensure new patients are successfully onboarded to ExactCare.
• Performing in a high volume, fast-paced environment to support ExactCare’s nationwide patient base.
• Embodying AnewHealth’s Core Values in all communications and interactions.
• Other duties as assigned.

Benefits

• medical/dental/vision
• flexible spending
• company-paid life insurance
• short-term disability
• voluntary benefits
• 401(k)
• Paid Time Off
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED