Certified Peer Specialist - Warmline

Mental Health America of South Central Kansas•Eastborough, KS

9d•Remote

About The Position

The Warm Line Peer Specialist is responsible for providing telephone support and resource information to Warm Line callers. This role also involves completing required documentation for each call received. The Peer Specialist will provide telephone support, refer callers to community resources, and redirect crisis calls to the appropriate crisis services. They are also responsible for maintaining attendance, working collaboratively with a team, and demonstrating effective communication and problem-solving skills.

Requirements

Must identify as a Peer.
Required to have an agency phone and laptop.
Expected to exhibit an interest in providing telephone support.
Demonstrate problem-solving skills.
Possess both oral and written communication skills sufficient to interact effectively with both callers and staff.
Availability to attend all required training sessions.
Willing to work a minimum of one shift per week after successfully completing training.

Responsibilities

Provides telephone support / resource information to Warm Line callers and refers callers to community resources when appropriate.
Refers crisis calls to COMCARE CRISIS through 3-way calling feature.
Completes required documentation on all calls received during the shift.
Reports any situations / concerns during shift to the on call, Warm Line support staff.
Meets deadlines as established by the department for submission of documentation and electronic timesheet.
Maintains acceptable overall attendance record, to include department staff meetings, agency meetings, and trainings as required.
Ensures appropriate notification to supervisor for absences, and ensures that work is covered.
Flexible in work schedule when needed.
Exhibits appropriate level of technical knowledge for the position.
Produces quantity of work necessary to meet job requirements.
Works well with a team, keeps others informed of information needed.
Treats others with respect, maintaining a spirit of cooperation.
Maintains effective and professional verbal and written interactions with peers, customers, supervisors, and other staff.
Uses diplomacy and tact in dealing with difficult situations or people.
Demonstrates effective listening skills.
Is receptive to constructive feedback.
Demonstrates the ability and willingness to handle new assignments, changes in procedures and business requirements.
Identifies what needs to be done and takes appropriate action.
Completes assigned work, meets deadlines without reminders/follow-up from supervisor or others.
Performs work conscientiously with a high degree of accuracy.
Meets goals and objectives as mutually agreed upon during last performance review (if applicable).