Certified Peer Specialist - Warmline

Chimes•Exton, PA

8d•Onsite

About The Position

Join Chimes – and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential. Our vast array of services — educational, employment, vocational, residential, rehabilitative, and behavioral health — is delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve — those who receive our solutions and those who reap the benefits. It is the responsibility of the Warmline Peer Specialist to provide direct non-crisis supportive conversation and listening to callers from around the nation. Warmline Peer Specialists make and receive phone calls and will also provide peer support and resources as needed during these calls. They will work together with the county crisis services, when necessary, as well.

Requirements

High School Diploma or Equivalency
A current or former recipient of mental health services (any setting) and a willingness to acknowledge this experience to consumers and others as appropriate
Must have a Peer Specialist Certification.
Pennsylvania Act 33 & 34 clearance
FBI Clearance.
Verification that the employee is not on any Medicaid/Medicare Exclusion list

Nice To Haves

Possess and maintain a current driver’s license in your state of residence, if applicable.
Possess and maintain valid automobile insurance, if applicable.

Responsibilities

Provide direct non-crisis supportive conversation and listening to callers from around the nation.
Make and receive phone calls.
Provide peer support and resources as needed during calls.
Work together with the county crisis services, when necessary.
Possess knowledge of the processes for recording and reporting billable services.
Maintain accurate records of billable services provided and submit records promptly as dictated by the program.
Possess knowledge of supervisory protocols and schedules.
Report to supervisor at regularly scheduled times as determined by supervisor.
Report problems, questions, and concerns to supervisor at other times as needed.
Possess knowledge of regulations and standards of the agency, state, county, payers, Joint Commission, and other program stakeholders.
Participate in development of Professional Development Plan.
Provide Human Resources Department with current clearance and training/CEU documentation, and other documentation upon request.
Possess and maintain a current driver’s license in your state of residence, if applicable.
Possess and maintain valid automobile insurance, if applicable.
Monitor effectiveness of own service delivery based on outcome measures including Perception of Care Scale, consumer satisfaction surveys, and progress notes/service reviews.
Inform supervisor about issues or questions relation to program operation.
Write internal Incident Reports and submit to supervisor within 24 hours.
Notify Incident Point Person immediately if incident is reportable in HCSIS.
Notify supervisor or on-call designee of all incidents in prescribed time frame.
Maintain professional relationships with consumers, payers, and community support service representative and agencies.
Assist consumers in development and implementation of Wellness Recovery Action Plan (WRAP).